Most meetings are polite and orderly, but occasionally you might be chairing a meeting with hostile participants, conflicting agendas or a controversial topic. Learn how to manage these meetings so you can achieve the meeting’s objectives without losing your cool.
The most important thing is to be sure you don’t let your emotions get in the way of achieving your outcome. Ignore the power plays, put-downs and pettiness and focus on what you want. If you can keep your head when all about are losing theirs, everybody wins!
Of course, that’s easier said than done! I recently wrote a blog post for Citrix about this topic, addressing things you can do before the meeting, at the start of the meeting, and during the meeting itself.
